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F&Q

  • Until when can I make a reservation?
    Please make your reservation at least three days in advance. Please feel free to contact us as we may be able to accommodate you depending on the reservation situation.
  • Cancellation Policy
    It depends on the reservation site, but for those who book directly, 30% will be charged for cancellations made 5 days before, 50% for cancellations made 3 days before, 80% for cancellations made the day before, and 100% for cancellations made on the day or without notice. *Not valid in the event of a natural disaster.
  • Can I bring pets with me?
    Yes, you can keep your pet in a cage on the entrance floor. *Pets are charged 3,500 yen per pet.
  • Is wheelchair accessible?
    Currently, due to the location and structure of the building, we are unable to accommodate barrier-free access. We sincerely apologize for this.
  • Are pajamas, yukata robes, toothbrushes, etc. provided?
    Please prepare these yourself.
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